Refunds

Diecut HQ is operated by Brilliant Design Ltd. Contact: hello@brilliant.design.

Last updated: 12 November 2026.

1. Fourteen days, unused packs

You can ask for a full refund within 14 days of your purchase if you have not used any credit from the pack. Paddle.com, the merchant of record, makes the refund to the payment method you used.

2. After a credit is used

A pack gives you access to digital content at once, at your request. When you use the first credit of a pack you have received part of what you bought, you agree that delivery has begun, and the legal right to withdraw from the purchase ends. After that, packs are not refundable, in whole or in part, except where the law requires it. If something you paid for did not work, write to us and we will put it right, return the credit, or refund it, as we judge fair.

3. Failed requests

A request that fails or is refused does not use a credit. If a credit was taken for a result you could not download, tell us within 14 days and we return the credit. Not liking a result is not a failed request: use the free preview to decide before you spend a credit.

4. How to ask

Write to the contact address above from the email address you paid with, or use the link in your Paddle receipt. When a pack is refunded, the credits it added are removed. If a payment is reversed or disputed, we may remove the credits it added and suspend access until it is settled. We may refuse refunds where we see abuse, such as repeated purchases and refund requests.

Operated by Brilliant Design Ltd.